Because bold fashion deserves a flexible return policy.
At GIRLES, we want you to love what you wear — unapologetically. If something’s not quite right, we’re here to make it right. Our Returns & Exchanges Policy is designed to be simple, transparent, and fair.
You may return items within 14 days of delivery if:
Items are unused, unwashed, and in original condition
Tags are still attached
They’re returned with the original packaging
Final Sale items, gift cards, and underwear cannot be returned or exchanged for hygiene reasons.
Need a different size or color? We offer free exchanges (subject to availability). Kindly initiate the request within 14 days of receiving your item.
Once your return is received and inspected, we’ll notify you and, if approved, your refund will be processed to the original payment method within 5–10 business days.
Note:
Shipping fees are non-refundable
Refund times may vary depending on your bank or card provider
Email us at [contact@girles.uk] with your order number and reason for return.
We’ll send you a return form and instructions.
Pack your items securely and ship them using the provided address.
Once received and approved, we’ll process your refund or exchange.
Customers are responsible for return shipping costs unless the item was defective or incorrect. In such cases, GIRLES will cover return shipping.
Items returned outside the 14-day window may not be accepted.
We reserve the right to reject returns that do not meet our policy.
Questions? Need help?
We’ve got you. Reach out anytime at contact@girles.uk
GIRLES is fashion for the fearless — and that includes our customer care.
